Life story interviewing: Defining successful patient drug outcomes

Life story interviewing: Defining successful patient drug outcomes

Life-story interviewing is a technique that provides a holistic understanding of patients’ lives, from birth to current day. The benefits of life story interviewing Explores a person’s individual experiences within a macro-historical framework (their life-history) Combines an understanding of both the psychological and sociological aspects of people’s lives (their internal thoughts and feelings as well as their environment and context)…
Evidence and engagement drive new strategic direction for National Osteoporosis Society

Evidence and engagement drive new strategic direction for National Osteoporosis Society

Since it was founded in 1986 the National Osteoporosis Society has come on an amazing journey and achieved a great deal for the awareness, diagnosis and treatment of osteoporosis in the UK. Approaching their 30th anniversary, the charity commissioned Alterline to support the development of a new strategic direction to ensure the organisation tackles the need and achieves impact into…
Mobile ‘selfie’ video studies: Getting closer to patient’s daily lives

Mobile ‘selfie’ video studies: Getting closer to patient’s daily lives

Research that incorporates mobile video, generated directly by participants is a powerful way to access the daily lives of patients around the world. The benefits of mobile video methods When using mobile video methods, we have found: We capture a more personal and intimate glimpse into patients lives as they can reflect and confide at their own pace without the…
Taking away anxiety for children using mental health services for the first time

Taking away anxiety for children using mental health services for the first time

When we spoke to young people using child and adolescent mental health services (CAMHS) in Trafford as part of our work around patient experience we were struck by how nervous they were before their first appointment. Often, the anxiety was made worse because they didn’t know what to expect – will I be lying on a couch talking about my…

Growing up with Cystic Fibrosis: My student experience

Being a student is a life changing experience for everyone; but Jodie's university years have been particularly unique. In our short film 'Growing up with cystic fibrosis', we explore Jodie’s student experience following her life-changing lung transplant at the age of 18. For information on joining the Organ Donor register please click here. Jodie spent a day with Noz and Meg from our team earlier…
Understanding unnecessary visits to A&E

Understanding unnecessary visits to A&E

West Hampshire Clinical Commissioning Group (CCG) like many CCGs is keen to reduce the number of “unnecessary” visits to accident and emergency (A&E) departments across the region and decided to design a communications campaign based on an improved knowledge and understanding of patient behaviour. Some initial exploratory work helped the CCG identify a number of sub-groups who were making “unnecessary” visits…
GP’s and health charities – Improving understanding and engagement with GP’s

GP’s and health charities – Improving understanding and engagement with GP’s

In 2021 we ran two parallel studies, working with leading charities, to understand how GPs can work together to better support patients with cancer and those with long-term health conditions. The first study looked at how specialist cancer charities can support general practice to achieve improved prevention and screening, faster diagnosis and improved patient care. Four cancer charities were part…

Video stories driving hospital improvements

Alterline  undertook an Experienced Based Design (EBD) project with the NHS in Trafford. The patient experience we focused on (discharge from hospital) was a complex one for a first-go EBD project - cutting across care pathways, budgets, providers and geographical boundaries. However, the intense focus of EBD on the patient experience held the project on course and provided common ground…